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Frequently asked question

When should I expect my order?

Ready to ship items ships 2 - 3 days via USPS First class, Priority or Express.
Made to order items ships 1 - 3 weeks from purchase date.
You will be notified if your order will take longer. Please visit our Shipping/Refund page for more details.

Can I cancel my purchase?​

You have 24 hours or before a shipping notification is sent to cancel your order, just send us an email right away.
We are unable to cancel an order once it has been shipped. Please visit our Shipping/Return page for details about our return policy.

What's the return policy?

You have 14 days to return an item that you're not satisfied with or does not fit as expected.
Please visit our Shipping/Return page for more details.

What's the difference between "Ready To Ship", "Custom Orders" and "Made to Order"?

Ready to Ship items are completed pieces with a specific size availability that's ready to ship within 2 - 3 business days. Custom Orders are items we design from sketch to final product specifically for you. You can learn more here, Made to orders items are products in our store available to purchase made according to your measurements provided during your order. This process generally takes 1 - 3 weeks depending on the design.

I saw this beautiful item and was wondering if you can make it for me?

Jahzara Fashion House takes pride in creating designs unique to our brand.
We do not recreate designs from other brands. We can design an item specific to you through our Custom Order process, other wise we recommend you support the original designer or find a seamstress who offers this kind of service.
You can visit our custom order page for more details.

What's the best way to contact JFH?​

Text Message: (617) 910-0476

Still Have Questions?​

Talk to our friendly customer associates.